loader

Thank you for shopping at Shivangi Vermacouture. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and exchanges may be necessary. Please review our return and refund policy to understand the process and guidelines.

Eligibility for Returns and Exchanges:

We accept returns and exchanges within 14 days of the delivery date.
To be eligible for a return or exchange, the item must be unused, in its original condition, and with all tags and labels attached.
Certain items such as intimate apparel, swimwear, and earrings are not eligible for return due to hygiene reasons. Please check the product description for any specific return restrictions.
Return Process:

To initiate a return, please contact our customer support team within the 14-day return period.
Our customer support team will provide you with instructions on how to return the item.
Please ensure that the item is securely packaged to prevent any damage during transit.
Include a copy of the original invoice or packing slip with the returned item.
Refund Process:

Once we receive and inspect the returned item, we will notify you of the status of your refund.
If the item meets the eligibility criteria, we will process a refund to your original method of payment.
Please note that shipping charges are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to our error or a defective product.
Exchange Process:

If you would like to exchange an item for a different size, color, or style, please contact our customer support team.
We will guide you through the exchange process and assist you in finding a suitable replacement.
The customer is responsible for any price differences, shipping costs, or applicable taxes related to the exchange.
Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the order.
We may request supporting documentation such as photographs to assess the issue.
We will arrange for a replacement or provide a refund for the damaged or defective item, including any associated shipping costs.
Non-Returnable Items:

Certain items are non-returnable, including but not limited to:
Intimate apparel, swimwear, and earrings (due to hygiene reasons)
Custom-made or personalized items
Final sale or clearance items
Cancellation Policy:

If you need to cancel your order, please contact our customer support team as soon as possible.
We will make every effort to accommodate your request, but please note that cancellations can only be processed before the order has been shipped.
Customer Support:

If you have any questions or need assistance with the return or refund process, please contact our customer support team. We are here to help and ensure your satisfaction.
Please note that this is a general overview of our return and refund policy. For specific details and instructions regarding your order, please refer to the information provided in your order confirmation or contact our customer support team.

Note: This is a sample return and refund policy and should be reviewed, edited, and customized according to your specific business requirements and practices.

X